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  • Shipping costs are calculated based on total order value.

    Total order value up to £39.99 -

    Royal Mail Standard Shipping - U.K. (3-5 Business days from date of dispatch) £3.95

    Royal Mail 1St Class Recorded Delivery U.K. (1-2 Business days from date of dispatch) £4.80

    Royal Mail Tracked and Signed (International) (5-7 Business days from date of dispatch) £13.55

    Total order value £40.00 and over

    Free UK Shipping
    International Shipping (5 - 7 Business days from date of dispatch) £13.55

    Free Pick-up - you will be contacted to arrange a time and date for collection (CB25 postcode area)

    Please note that shipping times state 'from date of dispatch'. This will usually be within one to two days of placing your order, however, personalised orders and 'out of stock' orders may be delayed. If you would like an estimate of turnover time, please contact us.

    All orders are sent using Royal Mail 'signed for' which is trackable. We cannot accept responsibility for orders 'lost' which are signed for by a third party.
  • Dispatch times provided for individual items are guidelines only and items are usually sent before the given turnaround time. It may be possible to prioritise your order.

    If you need an item immediately please do not hesitate to contact us regarding the possibility of it being in stock for immediate dispatch.

    Items ordered after 20th December are unlikely to reach you before 2nd week in January. However, exceptions may be made for items available and in stock so please do contact us for further information.
  • We hope that you will be delighted with your order. However, if within 14 days of purchase you change your mind, we will be happy to offer you a full refund credited to the card used in the original sales transaction.

    All pieces must be returned in a new and unworn condition and in their original, undamaged packaging. When returning items, proof of postage must be obtained and we advise using a Tracked and Signed for postal option. We strongly advise that when returning items you use a delivery service that insures you for the total value of the item.

    We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of mistreatment or deliberate damage. In this instance, the goods will be returned to the buyer at their own expense.

    We cannot be held responsible for returns that are lost in transit. If you are returning an item to us for a refund or an exchange, be aware that the cost of returning the item to us is your responsibility.

    For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.

    When ordering Rings, it is the customers responsibility to ensure that they have ordered the correct size. A Ring ordered in the incorrect size can be re-sized, but this will be subject to a charge to cover extra time and materials required to make the adjustment. (See FAQ 'What if my Item needs repairing/altering?')

    Most high street jewellers are happy to provide a ring size measurement. This is the most accurate and reliable method and is usually free of charge.

    Engraved, personalised or commissioned pieces are non-returnable/non-refundable.
  • Every piece of Sellis of Cambridge Jewellery is covered by a one year warranty on receipt of a valid proof of purchase. This warranty applies to all of our products regardless of whether you purchased the item through our website or in person at one of our other locations. Within one year, if your jewellery needs a repair we will provide you with a full repair service free of charge.

    Once the one year warranty has expired, we can still repair or alter your item for a minimum charge of £15. Where the repair/alteration is more complex and in particular when semi-precious stones are involved, the fee will reflect the time spent and materials needed to complete the work. You will be given an estimate of cost before the work is undertaken.

Still looking for answers?  If you cannot find an answer to your question, please contact us using the form submission in 'Contact' in the user menu.