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All Buying from our shop Custom Commissions Jewellery Care My Account Privacy Policy Shipping and Returns
  • Select the items from the online shop you wish to purchase and add these to your basket. When you are ready to checkout, you will be asked to create an account and enter your details. Having an account will allow you to manage and keep track of your purchase(s). Please note, you will NOT receive marketing or promotional material unless you have chosen to subscribe to our site.
  • Shipping costs are calculated based on total order value.

    Total order value up to £39.99 -

    Royal Mail Standard Shipping - U.K. (3-5 Business days from date of dispatch) £3.95

    Royal Mail 1St Class Recorded Delivery U.K. (1-2 Business days from date of dispatch) £4.80

    Royal Mail Tracked and Signed (International) (5-7 Business days from date of dispatch) £13.55

    Total order value £40.00 and over

    Free UK Shipping
    International Shipping (5 - 7 Business days from date of dispatch) £13.55

    Free Pick-up - you will be contacted to arrange a time and date for collection (CB25 postcode area)

    Please note that shipping times state 'from date of dispatch'. This will usually be within one to two days of placing your order, however, personalised orders and 'out of stock' orders may be delayed. If you would like an estimate of turnover time, please contact us.

    All orders are sent using Royal Mail 'signed for' which is trackable. We cannot accept responsibility for orders 'lost' which are signed for by a third party.
  • Vouchers are purchased by one person but cannot be used until they have been activated by the person the voucher has been bought for. The purchaser does not need to be registered with the website, but the recipient will need to register with the site to activate their voucher.

    To redeem a voucher, simply go to 'My Vouchers' in the user menu, select 'Activate Voucher'.
  • To help protect the durability of your jewellery, remove your jewellery when you shower, bathe or engage in heavy exercise, particularly when swimming in the sea or a chlorinated swimming pool.

    Gemstones are natural and therefore can be prone to absorbing dirt and to chipping.

    Avoid spraying perfume, applying creams or any other liquids directly onto your jewellery. It is better to put on your jewellery after you have applied your make-up and perfume.

    Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.

    We highly recommend that you store your jewellery in the original packaging provided or another suitably lined box or soft pouch and place a small packet of desiccant crystals in the packaging which will minimise exposure to moisture. Although moisture will not damage your silver, it may cause it to tarnish more quickly.

    To keep your jewellery looking its best and to remove the build-up of dirt and premature tarnish we recommend using a silver polishing cloth which are readily available in most supermarkets or online and are inexpensive. Rub the piece in one direction rather than circular motions.

    A silver cleaner solution can be used to clean Sterling Silver pieces but we advise the above method in preference to silver cleaning solutions. This option should not be used where the piece has a semi-precious stone in the design as the stone may become damaged and lose its lustre.

    Silver is a soft metal and prone to scratches so only use a silver cloth to polish the piece. You should not use paper towels or any abrasive material.

    It is normal for silver to tarnish over time. However, if you care for your jewellery as outlined above then tarnishing can be minimised. If you would like us to clean your jewellery for you, please use the contact form to get in touch.
  • To measure your bangle size: -

    Step 1

    Cut a thin strip of paper or Thread

    Tuck your thumb into the palm of your hand as you would when putting a bangle on

    Wrap the paper/Thread around your knuckles

    Mark the spot where the paper/Thread meets

    Step 2

    Use a ruler to measure the length of the string. This measurement should be the internal diameter needed.

    or

    Use a bangle you already have that fits well and use a ruler to measure the internal diameter.

    Please note, when ordering bangles, it is the customers responsibility to ensure that they have ordered the correct size. A bangle ordered in the incorrect size can be re-sized, but this will be subject to a charge to cover extra time and materials required to make the adjustment.
  • Dispatch times provided for individual items are guidelines only and items are usually sent before the given turnaround time. It may be possible to prioritise your order.

    If you need an item immediately please do not hesitate to contact us regarding the possibility of it being in stock for immediate dispatch.

    Items ordered after 20th December are unlikely to reach you before 2nd week in January. However, exceptions may be made for items available and in stock so please do contact us for further information.
  • In order to complete a purchase from our online store, or to order a bespoke commission, you will need to register on our website so that we can manage these for you and communicate with you about them.

    To register, click on the 'register' link in the top right hand corner of the website which will take you to our registration page. On this page you will be asked for your name and email address. You will also be asked to choose a username and password which you will need to remember to log back into your account later (please see our FAQ 'I can't remember my password. How can I login?' for information about what to do if you forget!) Please note that passwords are case-sensitive.
  • If you need to change your order you can log into your account and modify details there as long as the order has not yet been dispatched. Alternatively send a message and we will do all we can to help.
  • We hope that you will be delighted with your order. However, if within 14 days of purchase you change your mind, we will be happy to offer you a full refund credited to the card used in the original sales transaction.

    All pieces must be returned in a new and unworn condition and in their original, undamaged packaging. When returning items, proof of postage must be obtained and we advise using a Tracked and Signed for postal option. We strongly advise that when returning items you use a delivery service that insures you for the total value of the item.

    We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of mistreatment or deliberate damage. In this instance, the goods will be returned to the buyer at their own expense.

    We cannot be held responsible for returns that are lost in transit. If you are returning an item to us for a refund or an exchange, be aware that the cost of returning the item to us is your responsibility.

    For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.

    When ordering Rings, it is the customers responsibility to ensure that they have ordered the correct size. A Ring ordered in the incorrect size can be re-sized, but this will be subject to a charge to cover extra time and materials required to make the adjustment. (See FAQ 'What if my Item needs repairing/altering?')

    Most high street jewellers are happy to provide a ring size measurement. This is the most accurate and reliable method and is usually free of charge.

    Engraved, personalised or commissioned pieces are non-returnable/non-refundable.
  • If you give us your permission we may use your email address to send you information about special offers or our latest products. You can give us your permission when you initially register and you can change your mind at any time by logging into your account and going to 'My Details' and resetting your choices.

    We do not share or sell your email address or any other personal details with anyone else.
  • The length of time a bespoke piece takes is very much dependent on the complexity of the piece. Usually commissions take approximately 2 -3 weeks. You will be given an estimated completion date once all information has been received and the design agreed upon.
  • If you forget your password, please click on the 'Forgotten your password?' link just beneath the 'log in' link in the top right hand corner. This will enable you to have your password reset. You will need to supply either your username, or the email address we have for you to do this (so we can identify your account).

    When you do this, the website will generate a new random password for you and send it to the email address you have set on your account. You can then use this to log in. Once logged in, you can change the random password to something else if you like by going to 'My Details' and changing it there.
  • Every piece of Sellis of Cambridge Jewellery is covered by a one year warranty on receipt of a valid proof of purchase. This warranty applies to all of our products regardless of whether you purchased the item through our website or in person at one of our other locations. Within one year, if your jewellery needs a repair we will provide you with a full repair service free of charge.

    Once the one year warranty has expired, we can still repair or alter your item for a minimum charge of £15. Where the repair/alteration is more complex and in particular when semi-precious stones are involved, the fee will reflect the time spent and materials needed to complete the work. You will be given an estimate of cost before the work is undertaken.
  • Every piece of our jewellery is tested and all products which are at, or above the minimum legal threshold of 7.78g in weight, are hallmarked by the London Assay Office in accordance with the U.K. Hallmarking Act 1973. This guarantees that the precious metal is of the fineness stated. For more information you can read our blog post 'Is It Real?'
  • You can update your personal details by logging in and going to 'My Details' on the user menu. Here you can change the name we use for you, your password and update your coimmunications preferences.

    You cannot change your username but if you really want to do this, please contact us and we will arrange for our website developers to do this for you.

Still looking for answers?  If you cannot find an answer to your question, please contact us using the form submission in 'Contact' in the user menu.